1234 Number St
Anytown, NY 99999
February 19, 2004
Dear Insurance Commissioner:
RE: Mr. ___________________, Adjuster, ________________ Insurance Company
Claim Number: ______________________________
Date of Loss: _________________________
Nature of Complaint: To Ensure Cooperation in the Use of Colossus for Valuation
I am writing to complain about the fact that the above-named adjuster
has not satisfactorily responded to my two letters regarding the use of
Colossus to value my claim. Please see the enclosed letters to Mr.
_________________. You can see that I am asking him about the use of
Colossus, since I learned from the Internet that ______________ Insurance
Company has been licensed to use the software. I also approached the use of
this software in a positive manner, seeking to share information that would
benefit both parties to allow for a fair and amicable settlement.
I am sure you will agree that there is an element of good faith required by
insurers in settling bodily injury claims. While it is not necessary for
the insurer to reveal the precise methodology used to value claims, I am
confident you would endorse the means I have proposed in dealing with use
of this controversial software. To learn the facts regarding why this is a
hotly disputed tool of insurers, please do an Internet search for dozens of
articles that detail abuses of this powerful software.
Unless I am able to have access to the information requested in my enclosed
letters, I will be denied an opportunity to fairly settle my claim. If the
company continues to stonewall my request for information, or refuses to
consider evidence that normally would be allowed in a court trial, I cannot
be satisfied that the Colossus software result will be anything but an
understatement of the value of my claim, and I may be forced to initiate
litigation in order to get a fair settlement.
Therefore, I respectfully request your assistance in resolving this matter
by intervening and requiring _______________ Insurance Company to answer
the questions posed in my letters, and, further, to cooperate in use of the
software in the manner suggested in my enclosed letters.
Very Truly Yours,
cc: Mr. Adjuster